Our Service to You
We provide a range of advisory and interim services for clients and service providers.
Advisory Services
For clients across all sectors we help with:
- Outsourcing feasibility study and initial business case development
- Expert support throughout the end to end sourcing, partner selection and contracting process
- Business case assurance and post go-live benefits realisation
- Reshaping service scope and building new target operating models
- Moving from FTE to output / business outcome based commercial models
- Moving beyond labour arbitrage to leverage the transformational and AI capabilities of your partner
- Market evaluation, contract renewal, renegotiation or re-tendering
Interim Services
For Technology and BPO service providers we help with:
- Interim sales and business/sector leadership
- Build and execute sales growth strategy / turnaround plan
- Large, complex, deal support and management - building a winning proposal
- Interim client management – expanding and improving relationships and delivering growth
- Value leakage recovery
Recent Articles
Beware the Watermellon Relationship
A short article looking at why sometimes the client and service provider have different perceptions of service quality.
All good things come to an end (maybe)
Do you choose to renew, re-negotiate or re-tender your BPO contract at the end of the term?
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